Frequently Asked Questions
Do I get a guarantee with my stairlift from Stairlift Aylesbury?
Yes. All stairlifts supplied by our company come with a minimum 12-month warranty on parts and labour. Some of our models come with 24 months of parts and labour warranty. Our representative will confirm the details of your guarantee before we install your stairlift.
What happens in the event of a power failure?
All our stairlifts have a back-up battery included. The battery charges from the mains electric supply when the stairlift is not in use. That means, that in the event of an electricity outage, your stairlift will function normally using the battery, which is always fully charged. No need to worry, you will always be able to go up and down the stairs safely, even if the lights go out, and you will never be left stranded.
How long does it take to install a stairlift?
It takes approximately 2-3 hours to install a stairlift. Straight stairlifts are the quickest and easiest to install. A curved stairlift or one with a bend for a landing may take a little longer to install. Our skilled technicians will install your stairlift as quickly and efficiently as possible. They will make little mess or disruption and will always clean up after themselves. They will not leave until your stairlift is fully installed and operating correctly.
Can other members of my family still use the staircase normally once the stairlift is installed?
Yes. The seat, arm and footrests of your stairlift fold up when not in use. This leaves plenty of space for the normal use of the stairs by other people.
How long after I place my order will you install my new stairlift?
We have straight stairlifts in stock, and we can install these in just a couple of hours, usually the very next day after you place your order. For a custom-made stairlift for a curved staircase or one with a landing, it will take 7-10 working days to construct. Installation may also take a little longer depending on the complexity of the design.
Will there be damage to my walls?
No. We attach the stairlift to the stairs so your walls will not be affected in any way. Our installers at Stairlift Aylesbury will get the job done quickly and with very little disruption. If they do make any mess, they will clear it up and leave your home as they found it.